This section provides answers to common questions about our commercial cards. If you still need some answers when you’re done, please contact CITGO Internet Info.
What kinds of credit cards does CITGO offer?
Can I get a listing of CITGO locations that sell diesel fuel?
Is there a toll free number for Credit Card Customer Service?
What are the Customer Service hours of operation?
Can I access my credit card account information any time I want?
What do I do if I lose my card or my card is stolen?
Why was my CITGO credit card denied at a location?
Can I change my payment due date to a date more convenient for me?
Who do I contact if I have an question or an error on my bill?
What address do I mail my credit card payments to?
What address can I express mail my payment to?
How can I get a CITGO application?
How long does it take to process my application?
How old do I have to be to be considered for a CITGO credit card?
How can I request a credit line increase?
Can I get tax-exempt billing on a CITGO Business credit card?
Do CITGO Business cards provide mileage tracking for my vehicles?
How can I control driver's purchases when they use my company's CITGO Business cards?
Do you have credit cards that can be held by the CITGO location?
Q: What kinds of credit cards does CITGO offer?
A: CITGO offers customers a card for every possible need. Check out our CITGO PLUS and CITGO CELEBRITY® gas cards, or look at the Citi® Platinum Select® CITGO MasterCard®. If you operate a fleet of vehicles, you might want to look at our CITGO Fleet cards. And the CITGO Cash Card is perfect for people who like all the ease and freedom of cash in one great card.
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Q: Can I get a listing of CITGO locations that sell diesel fuel?
A: The CITGO Store Locator can help you find CITGO locations and truck stops in your area. Search results will have an associated phone number to contact that particular location.
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Q: Is there a toll free number for Credit Card Customer Service?
A: CITGO Business account members should call 1-800-561-4991.
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Q: What are the Customer Service hours of operation?
A: CITGO Business customer service representatives are available 7:00 a.m. to 5:00 p.m. CST, Monday through Friday. Basic account information is also available through the automated service at the same number 24 hours a day, 7 days a week.
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Q: Can I access my credit card account information any time I want?
A: CITGO Business account members can obtain 24/7 access to their account through “CITGO Fleet Onlin.” Find out more about this great program!
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Q: What do I do if I lose my card or my card is stolen?
A: CITGO Business account members should call 1-800-561-4991 during normal hours of operation (7a.m. to 7p.m. CST). You may also close lost or stolen cards and order new cards through "CITGO Fleet Online".
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Q: Why was my CITGO credit card denied at a location?
A: CITGO Business account members should call 1-800-561-4991. Account members with access to "CITGO Fleet Online" can review denied transactions and view the specific reason for denial.
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Q: Can I change my payment due date to a date more convenient for me?
A: CITGO Business account members can contact Customer Service at 1-800-561-4991 between the hours of 7a.m. and 5p.m. CST, Monday through Friday for assistance.
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Q: Who do I contact if I have an question or an error on my bill?
A: CITGO Business account members should send all communications concerning billing errors or disputed amounts to the following address:
P.O. Box 923928
Norcross, GA 30010-3928
In case of errors or questions about your statement, invoice or bill, if you think that your billing is wrong, or you need more information on your billing, write to us on a separate sheet of paper within 60 days after we send you the first billing on which the error or problem appeared. Please provide the following information:
- Your name and account number.
- The ticket number & dollar amount of the suspected error.
- Describe the error and explain why you believe there is a billing error.
- Please enclose a copy of the statement or invoice which the suspected error occurred.
Q: What address do I mail my credit card payments to?
A: CITGO Business payments should be sent to:
P.O. Box 2224
Birmingham, AL 35246-0017
Please remember to write your account number on the check.
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Q: What address can I express mail my payment to?
A: CITGO Business account members can express mail payments to:
2090 Parkway Office Circle
Attn: Drawer 0017
Hoover, AL 35244
For a small fee you may also pay by phone by calling 1-800-561-4991.
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Q: How can I get a CITGO application?
A: The CITGO fleet application can be viewed and printed through Adobe Acrobat. If you prefer to have an application mailed to you, please call 1-800-561-4991.
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Q: How long does it take to process my application?
A: On average CITGO Business applications take approximately 14 business days to process. Mail time for card receipt may take another 7 days. When requesting credit accommodations over $1,000 per month it is helpful to include a current financial statement.
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Q: How old do I have to be to be considered for a CITGO credit card?
A: The age of your business is important in considering a CITGO Business account. If your business is less than 3 years under the present ownership, CITGO will look for substantial financial capacity.
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Q: How can I request a credit line increase?
A: CITGO Business account members should contact customer service at 1-800-561-4991 between the hours of 7 a.m. and 5 p.m. CST, Monday through Friday.
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Q: Can I get tax-exempt billing on a CITGO Business credit card?
A: CITGO Business account members that provide proper certification of tax exempt status may receive tax exempt billing. For questions about products and services that qualify for tax-exempt billing please call customer service at 1-800-561-4991.
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Q: Do CITGO Business cards provide mileage tracking for my vehicles?
A: The CITGO Business Select (gold) cards will track vehicle performance such as miles per gallon and cents per mile by requiring the driver to enter an odometer reading at the point-of-purchase. For more information, please contact customer service at 1-800-561-4991.
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Q: How can I control driver's purchases when they use my company’s CITGO Business cards?
A: While we can’t guaranty that your drivers purchase only certain products and services on purchases at an Island Card Reader (Pay at the Pump), CITGO Business cards can be coded to prompt for Driver ID entry. This driver will then be identified on your billing statements for easy tracking. CITGO fleet cards can also have product and service restrictions placed on the cards. For more information, please contact customer service at 1-800-561-4991.
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Q: Do you have credit cards that can be held by the CITGO location?
A: CITGO Business provides an “In-Store” card that is electronically coded for acceptance only on the point-of-sale equipment of the location that holds the card. Driver ID prompting is recommended for controlled usage of this card. For more information, please contact customer service at 1-800-561-4991.
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